Exchange and return policy

 Exchange and Return Policy

1. The original purchase receipt must be presented for all returns and exchanges.
2. Goods can be returned within 24 hours of receipt and exchanged within three days of receipt.
3. All products must be returned to the sales centers where they were purchased for exchange or return, or by contacting customer service at (920033111) or emailing us at ([email protected]).
4. Goods must be in good, clean condition, returned in their original packaging, and in the same condition as when purchased.
5. The customer has the right to exchange or cancel the reservation of unreceived goods within a maximum period of (4) days and receive a full refund, except when the goods have been prepared/dispatched from the warehouse as "under preparation and delivery", in which case an additional delivery fee of 250 SAR will be deducted.
6. We guarantee the return or exchange of a product within one business day from the date of purchase (in the case of a manufacturing defect only). This does not include customer dissatisfaction during use, provided the product is in its original condition without removing or opening the manufacturer's original packaging.

7. The following are not subject to the return or exchange policy:
   - All products sold during promotional and seasonal discount periods.
   - Electrical appliances, wooden furniture, beds, and recliners after assembly, except in the case of a manufacturing defect.
   - The following items: quilts, pillows of all kinds, sheets, mattress protectors, mattress toppers, prayer rugs, air fresheners, and all types of accessories, whether used or unused.
   - All special orders.

8. The company guarantees the delivery of products only once, and the customer bears any additional costs in the case of exchange, return, or customer error, amounting to 250 SAR.
9. In the case of a return or exchange, the amount will be refunded to the customer via bank transfer within 30 days to the customer's account exclusively. No cash refunds.
10. The massage chair installation is free for the first time, and in the case of exchange or relocation to another place, an additional service fee will be charged, which will be communicated to the customer in advance.
11. A reservation invoice for sold items can be issued with a minimum of 50% of their value, and the remaining amount must be paid within 15 days only.
12. Invoices can be reserved for 45 days from the date of purchase, and the payment amount collected thereafter will incur a reservation fee of 5% of the total invoice value for each month of delay.

 Warranty Policy

1. All company products are subject to warranty according to the brand-specific conditions for each product, provided that the exchange is from the same brand, noting that a specific depreciation value will be calculated for each product, and the original invoice must be present with the customer.
2. The warranty does not cover misuse (breakage, cuts, or liquid spills).
3. In the case of a manufacturing defect in the goods during the warranty period, they will be replaced according to policy within a maximum period of 48 hours.